Your Rights as a Client
At Owl Counseling Services, we want you to understand your rights as a therapy client in Texas. This page outlines how you can access your records, contact regulatory agencies, and file complaints if needed.
Requesting Your Health Care Records
You have the right to request copies of your health care records at any time.
How to request your records:
- Email Dr. Candace Chuyou-Campbell at: info@owlcounselingservices.com
- Include your full name and date of birth in your request
- Specify which records you need (session notes, treatment plans, etc.)
Timeline: You will receive your records within 15 business days of your request.
Fees:
$50 for the first 20 pages
$0.50 for each additional page
Questions about records?
Contact Dr. Chuyou-Campbell directly at info@owlcounselingservices.com or +1-469-712-6587
Contact the Texas Behavioral Health Executive
The Texas Behavioral Health Executive Council oversees licensed therapists in Texas. You can contact them with questions about licensing, regulations, or professional standards.
File a Consumer Complaint
If you have concerns about your care or believe your rights have been violated, you can file a complaint with the Office of the Attorney General’s Consumer Protection Division.
This page was created in compliance with Texas House Bill 4224, which went into effect September 1, 2025.